Privacy Policy | MagickHome - Full Home Interiors

Terms And Conditions

Copyrights: All designs shared are the exclusive copyright of MagickHome and shall not be used, installed, and/or shared without prior written consent from the company.

Revisions of Designs: All design proposals are made after consultations with a MagickHome designers. Clients are permitted to ask for design changes within the stipulated design service days. Only those site measurements verified post-sign-off are considered final, and differences, if any, shall be added to the project cost. The client will need to ensure complete alignment on the designs finalized with the designer. In the rare case that additional requirements or edits come up after sign-off, they will need to be consulted with and verified by the designer assigned to the project. These changes or additions, once finalized and approved, will be charged in addition to the project cost and will impact the project handover timeline.

Design Changes Due to Technical Non-Feasibility: At the time of execution, there may be minor design changes due to site conditions, material changes, material unavailability, and/ or technical non-feasibility. The client will be explained the implication(s) thereof and asked for approval for these changes by the designer/ project manager. The quotations may change through the process, up until handover due to the same. If scope involves material import, then import restrictions or delay in import due to factors beyond MagickHome to be accommodated by the client.

Taxes/Duties and Financial Services: Our pricing is inclusive of all applicable taxes. If any increase in the GST rates between the project sign-off date and execution date, the client must bear the additional tax amount. Aadhar and PAN card of clients should be linked as per the Govt. guidelines. In a case where they aren’t linked, the client shall be liable to all the consequences under the Income-tax Act for such failure.

Vendors: Vendors that work on the project are categorized as a MagickHome vendor, client vendor, vendors referred by MagickHome, and MagickHome employees' referred vendors. MagickHome is only responsible for the works undertaken only by MagickHome vendors, and additionally, the warranty terms are applicable as enumerated in the company's Warranty Policy only for the works undertaken by MagickHome vendors.

Value Added Services: It's recommended that clients refrain from asking for references directly from the project managers, designers, carpenters or any other MagickHome contracted staff and/ or MagickHome vendors/ MagickHome referred vendors. Please note that the team has been given strict instructions, to not refer any vendors from their side directly. MagickHome is not responsible for any work, quality, or timeline undertaken by these vendors. If the client gets any commitment from them or has engaged in any monetary transaction with them, this does not fall under the contract between the client and MagickHome.

Cancellation and Refunds: Any non-manufacturing defects or damages found post-delivery of the products will not be eligible for returns or replacements. A refund is only possible within 48 hours from order booking/sign up and if site measurement and first design discussion has not happened. There will be a 100% refund applicable in this case.

Customer Abuse Policy: MagickHome expects clients to be courteous to all our employees and respect the service providers (installation workers, carpenters, vendors, etc.). We request everyone to resist all hostile or abusive behavior.

Detailed Terms & Conditions

1. Taxes/Duties and Financial Services

Taxes And Duties: All MagickHome product pricing is inclusive of applicable taxes. This is non-negotiable. If any increase in the GST rates between the project sign-off date and execution date, MagickHome will raise the Invoice with revised GST rate and the client has to bear the additional tax amount.

2. Copyrights

All designs shared with the client at any stage of the client journey are the exclusive copyright of MagickHome Additionally, the designs are shared with the intent that the order for the same is executed by MagickHome. Any designs shared by MagickHome cannot be used, installed, and/or shared in any way or form without the prior and written consent of MagickHome.

Personalized design presentations will be shown to the client on a MagickHome system. These will be available for download only after 40% Payment is made.

3. Revisions of Designs

MagickHome shares design proposals only after a thorough consultation between a MagickHome-certified designer and the client. The client is permitted to ask for revisions of parts of the proposal if they are within the timelines of the design service days, as enumerated below. Any pricing/ proposal is valid only for 30 days from the date of the quotation.

3D Images: Please note that 3D images of the client's home interiors provided during the design finalization stage, may not represent the physical products, the finishes, the wood grains, or the joint lines of the final product delivered eventually. Any and all other decor, designs, and features in the 3D images are only for representation purposes and approximations of reality. MagickHome is not responsible for the manufacture, procurement, and delivery of the same.

Site Measurements: The measurements/counts for any site works that are undertaken by designers, are not final. Measurements taken post-kick-off with verification by the Project Manager/ Vendor will be considered final, and any differences shall be accounted for in the final quotation. Also, any changes requested in the design post-kick-off will increase the design and production timelines.

Sign-off drawings: All sign-off drawings (signed off) by the client are considered final. The client is expected to clear all their doubts with the designer if they have any clarifications regarding the drawings and the quotation. It is equally the responsibility of the client, to ensure that the designer has incorporated all the changes/ inclusions that they have asked for, before signing off the drawings for production. Modifications to the agreed designs will not be possible post-sign-off. However, additional requirements that may come up post-sending the project to production, can be taken up as add-on work, with the clear understanding that it will add/ and impact the project quotation & timelines.

4. Delivery and Penalty for Delays/ Quality Problem(s)

Project handover: MagickHome is not responsible for any delay in project implementation due to third-party vendors, force majeure, site-readiness issues, and/or all other reasons beyond its control. Changing or modifying the client's order post the project is sent to production, will also delay the delivery timelines. MagickHome is responsible for delivering only the scope of work that is signed off with us, with all payments received as per the stages enumerated.

The committed project handover timelines are exclusively applicable to the execution timeline after the design sign-off or 40% payment milestone, whichever is the later date.

This covers only the production and installation timelines and does not include the time taken to finalize designs. The start and end dates for the design stage:

Start date of the design stage: The start date is the date from when the 10% advance or Rupees fifty thousand whichever is lower as per the estimate, is realized by MagickHome and confirmed by our accounts team.
Completion of the design phase of the project/ Design sign-off stage: The design phase completion date is the date when 40% payment is realized by us and a final sign-off on all drawings and the scope of work has been given by the client.
Timeline Commitment: During sign off our project management team will commit on the estimated Timeline to get the Project to ‘Ready to move in' stage, which is dependent on project size and scope.

Ready to move-in date - Once the project reaches a stage where installation is completed to an extent where the pending minor snags would not impact the client from moving into the property, that date would be considered as the ‘Ready to move in' date for the project. The ready-to-move-in date determined by our quality team would be final & non-negotiable.

MagickHome will not be held responsible for damages caused during installation while fixing or moving client-procured material, such as flooring material, electrical and/or plumbing fittings, appliances, hardware, or miscellaneous fixtures/ materials, that are a request of the client. Any wall/ ceiling stains/ chipping caused during installation is to be taken care of during the painting stage, post-completion of all modular installation - irrespective of whether it is in MagickHome scope or not. If painting is not taken care of by MagickHome, the client is expected to take care of this activity in their scope.

If any works (modular/ site works/ fixing works, etc.) are executed by way of an agreement between the client and design partner/ the designer and/or the project manager, without the knowledge of MagickHome, then such an agreement shall be null and void, and will not be eligible for claiming any kind of warranty/ compensation and/ or maintenance support from the organization.

5. Design Changes Due to Technical Non-Feasibility

At the time of execution, there may be minor design changes due to site conditions, material changes, material unavailability, and/ or technical non-feasibility. The client will be explained the implication(s) thereof and asked for approval for these changes, when brought to their attention by the Designer/ Project manager. The quotations may change through the process up until handover due to the same.

Material Change

Clients can make changes to the materials selected only up to the design sign-off stage. Any material changes requested post the payment of 50%, will incur additional costs of the works undertaken and will result in an increase in timelines, which will not be considered as delay.
Materials can be changed with the client's approval because of:

Material unavailability (after earlier confirmation received)
MagickHome is not happy with the quality provided by the vendor.

Finish and material selections must be done from MagickHome's approved catalog only.
In some rare cases, materials may go out of stock by the time the project reaches the production stage. In case the selected material is not available with the vendor (for reasons beyond our control), MagickHome will not be liable to pay a delay compensation. The client will be asked to re-select an alternate material without any delays, as and when requested.
Clients need to provide detailed structural/ plumbing/ electrical drawings during any on-site work, to ensure there is no damage to pre-existing items during execution.

Vendors

MagickHome Authorized Vendor: The estimate is given by MagickHome, and the payment is made to MagickHome directly. For works undertaken by a MagickHome authorized vendor, MagickHome will raise the relevant invoices pertaining to the stage the project is at and payments will be made to MagickHome. MagickHome is completely responsible for the works undertaken by the MagickHome Authori¬¬¬zed vendor and the warranty terms are applicable as enumerated in the company's Warranty policy. Responsibility for any damage/ theft in the client's site will be taken by us only if the site is exclusively under our control and no work is undertaken or access is shared with vendors who are not appointed by us.
Client Vendor: MagickHome is not responsible for work undertaken by the client's vendor(s). The quotations, negotiations, and payment are exclusively between the client and the vendor; no MagickHome member will be involved in such efforts. MagickHome will not give guarantees of timelines, quality, or finish in such a case. The warranty policy does not apply to works undertaken by the client's vendor.
Vendors referred by MagickHome employees: Please note that the team has been given strict instructions to not refer any vendors from their side directly. MagickHome request the Customers to refrain from seeking references from MagickHome employees. In exceptional scenarios when MagickHome/Employees refer a vendor, MagickHome is not responsible for such vendor's works, quality or timelines. If the client gets any commitments from them or has paid any money to them, it does not fall under the contract between the client and MagickHome.

6. Value Added Services

Deep cleaning of the client's project will be undertaken by MagickHome only once before the project handover at additional cost.
Floor-covering will be undertaken by MagickHome, before the commencement of work at the site, and on a chargeable basis. This is mandatory and recommended to protect both the floor and the modular units during movement and installation.
Project unloading services required above 2nd floor will be provided at an additional cost, incase if the Service lift is not available for Loading and Unloading the materials

7. Quality Assurance

MagickHome produces personalized, factory-made products only, and while we take utmost care in the quality check, delivery, and installation, sometimes there can be unforeseen minor damages or errors visible after the product is installed. We are committed to fixing such errors at the earliest.
Rework/replacements will be undertaken in cases where the installed material is outside of permissible tolerance limits as determined by our quality team. For example, shutter bends within 3mm tolerance, are considered within permitted standards.

8. Cancellation & Returns

Any non-manufacturing defects or damages found post-delivery of the products will not be eligible for returns or replacements. MagickHome has a no-refund policy.

At any point in time, until the design sign-off, if the client wishes to pause the project due to certain circumstances, we request the client to inform the Sales Manager / Designer or send a mail to [email protected], A project can be kept on hold for a maximum duration of 90 days.
In case of a conflict between the commitment given to the customer by a company representative (through any verbal or written format) and the policies outlined in this document, the terms & conditions document would supersede.

9. Customer Abuse Policy

MagickHome always prides itself on the paramount importance it gives to client service. Company employees/ personnel are trained to treat clients with utmost respect in every interaction, and at every stage of the client's journey with us.

We request clients to be mature in their understanding of the situation and resist resorting to hostile and abusive behavior. In the eventuality of such behavioral circumstances by a client, the company reserves its right to take all such steps that it may deem fit, including discontinuation of the project and/ or initiating legal action of a civil and criminal nature.

Payment Terms/Milestones for Projects

10%: of the initial Quote Value for Sign-up
40%: of the Final Quote Value during Design Sign off
50%: Before Material Dispatch

*All payments made at each stage are non-refundable.

Completion duration

When we commit to completing your project in 45 days, it is the time period for executing the project after design sign off. The start date is the date from when 50% of the overall cost as per the final quotation is realized by MagickHome’s Accounts team.

Quote Validation

The final quote given has a validity date of 30 days from date of submission. The final offer is valid for 7 days from the date of order finalization.

Other terms

The quote given by MagickHome does not include plumbing, countertop, gas piping, appliances, hob, chimney, sinks, taps, electrical shifting, tile laying, core cutting and civil changes. At the time of execution, there may be design changes due to site condition, material changes and/or technical non-feasibility. The client will need to approve these changes when brought to their attention by the designer/ project manager. Despite our best efforts, in exceptional mitigating circumstances, like systems downtime, last minute changes, policy-related issues, our services may be impacted for short durations and it's our duty to reduce and minimize such circumstances to the maximum possible extent. The cost mentioned in the quote represents only the modular work in the design and renders and doesn’t take the appliances, furniture, décor, props and other miscellaneous items into the calculation. The 45 days completion is applicable only for projects of under Rs 15 lakhs. For other premium projects, the execution completion time will be conveyed well in advance during the design finalization time. Detailed terms and conditions and warranty documents will be shared during the project sign-off stage.

LIFETIME WARRANTY

Lifetime of cabinet - Upto 20 years
Lifetime of shutters - Upto 20 years

Covers all core materials and finishes

This warranty provides coverage for structural issues including delamination, edge-band peeling, bubbles in lamination, and borer infection.
It also extends to any bend exceeding 8mm resulting from weather conditions and atmospheric moisture levels.
Plywood is specifically designed to be resistant to borers and termites.
MagickHome shall provide replacement only after inspection.
100% replacement - free of cost.
The warranty terms for non-Modular Wood works provided by the manufacturer shall apply. The company does not provide any additional warranty.

Hardware and Accessory : Manufacturer’s Warranty,
Sink, Tap, Other Plumbing Material : Manufacturer's Warranty,
Switches, Lights, Other Electrical items : Manufacturer's Warranty,
Appliances : Manufacturer's Warranty,
Loose Furniture : Manufacturer's Warranty,

No Warranty on Countertop Material
No Warranty on Mirrors Glass and fragile items
No Warranty on Onsite Carpentry works, Civil, Electrical, Plumbing and False ceiling Works

COVERAGE

Warranty will be applicable only if :

The product supplied and installed is properly maintained and used for normal domestic use
The product is still owned by the original purchaser
The product is still at its original installed position and location.
The warranty has not expired, subject to limitations set forth through MagickHome terms & conditions.

MH does not warrant against and is not responsible for: (a) any condition of the Warranty Covered Products attributable to; or (b) any damage to such Products caused by any of the following:

Exceptions & Limitations

Wear and tear suffered through normal use (including scratches, dents, and cuts) or damage caused by impacts or accidents or mishandling.
Does NOT cover damage caused by misuse, negligence, normal wear, and tear.
Only bends that are >5mm (TBD by Operations) will be attended by MH.
Water leakage and seepage within the building structure and continuous dampness of the surface beyond (i) 72 hours for BWP grade plywood (IS710); 48 hours for BWR grade plywood (IS303); and 24 hours for exterior grade PB and HDHMR materials.
MH reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the MH product line, at the time of the claim. If a claim is filed after a MH product becomes obsolete or discontinued, MH will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
Degradation, discoloration, damage, fading, etc. in colour, grain, or texture of natural wood materials, laminates, and other materials due to exposure to intensive or excessive light, sunlight, moisture or heat or other environmental factors.
Use of inappropriate chemicals, detergents, abrasives, or other inappropriate cleaning agents that can damage the wooden surface of the products or rust the accessories.
Mistreatment, negligent use, misuse, insufficient or improper care (including but not limited to exposure to harsh weather conditions).
Alterations, modifications, or use of products which are beyond or inconsistent with the supplied product instructions by MH and/the usage of products which have not been authorized by MH.
Damage caused by any force majeure event (such as flooding, hurricane, earthquake, lightning, etc.), environmental conditions (such as air pollution, solvent exposure, mold, mildew etc.), or staining from foreign substances (such as dirt, grease, oils, sprays etc.).
Improper maintenance of the Covered Products the same not being utilized for the intended purpose;
In case of a resale of the Covered Products (either as part of the sale of Customer’s property or otherwise)
The Covered Products have been subject to re-installation, repair or alteration by any person not authorized by MH
Rusting of channels, hinges, and other metallic parts, as these could be damaged due to household chemicals and sprays

PROCEDURE TO CLAIM WARRANTY

You can call on 1800-309-0930 or email us at [email protected] to register your warranty claim. MH Warranty is valid only if you possess a digital or physical proof of complete payment, and/ or you have signed the handover document at the time of installation.

"In the event that the client fails to provide access to the premises where the services were or are being provided, thereby denying the company's representatives the opportunity to inspect, rectify, or replace the purportedly defective or damaged items.The client shall be deemed to have violated the provisions set forth in the Terms and Conditions in any manner, which encompasses but is not limited to the client's failure to diligently maintain the products in a state of optimal functioning, occurrences of unforeseen events beyond the control of either party, including force majeure events such as fire, storm, earthquake, etc., instances of misuse, normal wear and tear, acts of negligence, or the client's unauthorized engagement of a third party for the purposes of repair or servicing of the product, instead of availing the services of the Company's authorized maintenance team or a maintenance vendor certified by the Company."

SERVICE AND MAINTENANCE

MH offers one free service within the first 12 months of the warranty period to customers to address routine maintenance issues related to moving parts (such as hinges, channels, etc.), including alignment and loose parts. Material charges may be incurred if any replacement is needed.

Terms And Conditions

Detailed Terms & Conditions

LIFETIME WARRANTY

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